Warranty Information


Warranty Program

The Nortek Security & Control (NSC) warranty program starts from the date of final product sale. In order to return products for warranty repairs, please call for a returned goods authorization number (RGA #) at 800-543-1236. For warranty repair service, proof of purchase will be required. Regrettably, we are unable to accept or process shipments sent to us without an assigned RGA# clearly marked on the
outside of the box.
  • Contact the Technical Support Department for an RGA #.
  • Have available for the technician, the quantity and model of the products to be returned.
  • Attach receipts to products to be considered under warranty.
  • Pack products to be returned appropriately to prevent damage during shipment back to NSC.
  • Clearly mark the RGA# on the outside of the package and return to NSC.
Attn: (RGA number)
Nortek Security & Control
8740 South Crossroads Drive
Suite 100Olive Branch, MS 38654
We will examine and diagnose your equipment thoroughly. If we find a manufacturer’s defect, we will repair or replace the defective part under warranty. However, if the equipment has been damaged by power surge, lightning, insects, or abuse, we will call you with a price quote on the cost of the repairs.