The Nortek Security & Control (NSC) warranty program starts from the date of final product sale. In order to return products for warranty repairs, please call for a returned goods authorization number (RGA #) at 800-543-1236. For warranty repair service, proof of purchase will be required. Regrettably, we are unable to accept or process shipments sent to us without an assigned RGA# clearly marked on the
outside of the box.
Contact the Technical Support Department for an RGA #.
Have available for the technician, the quantity and model of the products to be returned.
Attach receipts to products to be considered under warranty.
Pack products to be returned appropriately to prevent damage during shipment back to NSC.
Clearly mark the RGA# on the outside of the package and return to NSC.
Attn: (RGA number) Nortek Security & Control 8740 South Crossroads Drive Suite 100Olive Branch, MS 38654
We will examine and diagnose your equipment thoroughly. If we find a manufacturer’s defect, we will repair or replace the defective part under warranty. However, if the equipment has been damaged by power surge, lightning, insects, or abuse, we will call you with a price quote on the cost of the repairs.